The next steps to take if you are unable to resolve an issue with central government or a local government agencies.
The Office of the Ombudsman(external link) if your initial complaint to the relevant agency has not been resolved or if you are unhappy at how the agency has handled your Official Information Act (OIA) request.
The Office of the Judicial Conduct Commissioner(external link) if you are unhappy with the conduct of a judge.
The Independent Police Conduct Authority(external link) if you wish to make a complaint about the police.
For complaints about interference with your privacy, find out more about your rights on our Privacy page.
The Ombudsman can investigate:
The Ombudsman may refuse to investigate your complaint if:
Examples of common agency complaints and how the Ombudsman can help can be found in their factsheet(external link).
Making a complaint to the Ombudsman is free for you.
There’s no time limit for making a complaint to the Ombudsman. However the length of time before you complained may influence the Ombudsman’s decision on whether or not to investigate.
After investigating a complaint, the Ombudsman will form an opinion. This opinion is not binding on either party.
Provides information about the training and support offered by the Ombudsman in addition to its role handling complaints.
Provides information about the role of the Authority in overseeing police conduct and how to make a complaint.
Visit the website(external link)
Phone: 0800 503 728
Provides information on the complaints process and how to make a complaint.