The next steps to take if you are unable to resolve an issue about a contract.
The Commerce Commission(external link) if you wish to report a business for false or misleading statements or conduct.
The Privacy Commissioner(external link) if you believe a company has interfered with your privacy.
You can apply to the Disputes Tribunal or District Court to cancel the contract and get compensation. Apply to the Disputes Tribunal for contracts up to $15,000 to or the District Court for amounts greater than $15,000.
econsumer.gov(external link) can offer advice on bringing a claim against an overseas trader.
The Commerce Commission don’t investigate every complaint and will not get financial compensation for you, so you still need to take action yourself.
econsumer.gov won’t pursue your complaint. It monitors trends, uncovers scams and investigates suspect companies.
The Ministry of Justice website provides information on the Tribunal and how to apply.
Information about your local District Court can be found on the District Courts of New Zealand website.
Provides information on the Privacy Act and how to make complaints about breaches of the Act.
Visit the website(external link)
Phone: 0800 803 909
Provides information how to make a complaint if you feel a business is not complying with the Fair Trading Act.
A joint initiative from consumer protection agencies from 36 countries, it allows you to report consumer scans from overseas sellers and providers information about other ways of resolving your complaint.