The next steps to take if you are unable to resolve an issue with a tradesperson.
Who to go to varies according to the type of tradesperson. Find out more about resolving disputes with:
To resolve payment disputes for residential building work, you can use a separate dispute resolution process, under the Construction Contracts Act. Read Hiring a builder for more information.
The Commerce Commission(external link) if you wish to report a business for false or misleading statements or conduct.
The Privacy Commissioner(external link) if you believe a tradesperson has interfered with your privacy.
The Disputes Tribunal deals with claims up to $15,000 (or $20,000 if both parties agree). The District Court deals with claims over $15,000.
The Dispute Tribunal charges a fee for making an application. Find the latest fees on the Ministry of Justice website(external link).
The Ministry of Justice website provides information on the Tribunal and how to apply.
Information about your local District Court can be found on the District Courts of New Zealand website.
Provides information on the Privacy Act and how to make complaints about breaches of the Act.
Visit the website(external link)
Phone: 0800 803 909
Provides information how to make a complaint if you feel a business is not complying with the Fair Trading Act.