Surveyors

The next steps to take if you are unable to resolve an issue with a surveyor.

Who do I go to?

New Zealand Institute of Surveyors (NZIS)(external link) for advice and making a complaint and raising competence about a surveyor.

Cadastral Surveyors Licensing Board of New Zealand (CSLB)(external link) for complaints about the professional misconduct of Licensed Cadastral Surveyors.

The Disputes Tribunal or the District Court(external link) to make a claim if you are unable to resolve the complaint.

The Commerce Commission(external link) if you wish to report a business for false or misleading statements or conduct. 

The Privacy Commissioner(external link) if you believe a surveyor has interfered with your privacy.

What kind of problems do they handle?

You can complain to NZIS about the unprofessional conduct and ethics of a surveyor.

The CSLB deals with complaints about the placement of survey boundary pegs in subdivisions or boundary redefinition surveys. Complaints can be made about: 

  • professional misconduct
  • a surveyor who misrepresents themselves as a licensed cadastral surveyor.

The Disputes Tribunal deals with claims up to $15,000 (or $20,000 if both parties agree). The District Court deals with claims over $15,000.

What do I need to do?

  1. Contact the surveyor first to make a complaint. Check to see if they’re registered on the NZIS register(external link) or the CSLB register(external link).
  2. Contact NZIS(external link) or CSLB(external link) if you’re unhappy with the outcome of your initial complaint.

What else do I need to consider?

Making a complaint is free to you.

There is no general right of appeal against decisions made by NZIS or CSLB.

You cannot seek compensation through NZIS or CSLB for any loss resulting from an architect’s, engineer’s or surveyor’s actions or omissions.

The Disputes Tribunal considers claims up to $15,000 ($20,000 if both both parties agree). The District Court considers claims of more than $15,000.

Where can I get more information?

New Zealand Institute of Surveyors (NZIS)

Provides best practice to their members and information on making a complaint against a surveyor.

Visit the website(external link)
Phone: 04 471 1774
Email: nzis@surveyors.org.nz

Cadastral Surveyors Licensing Board of New Zealand (CSLB)

Provides licensing information for cadastral surveyors and information on making a complaint. 

Visit the website(external link)
Phone: 04 473 2020
Email: secretary@cslb.org.nz

The Disputes Tribunal

The Ministry of Justice website provides information on the Tribunal and how to apply.

Visit the website(external link)

District Court

Information about your local District Court can be found on the District Courts of New Zealand website.

Visit the website(external link)

Office of the Privacy Commissioner

Provides information on the Privacy Act and how to make complaints about breaches of the Act.

Visit the website(external link)
Phone: 0800 803 909