The next steps to take if you are unable to resolve an issue with your landlord or tenants.
The Privacy Commissioner(external link) if you believe that someone has interfered with your privacy.
The Commerce Commission(external link) if you want to report a business within New Zealand for false or misleading conduct or statements under the Fair Trading Act.
The District Court(external link) for claims of more that $50,000.
Tenancy Services (which is a part of the Ministry of Business, Innovation and Employment) and the Tenancy Tribunal (which is part of the Ministry of Justice) deal with disputes about residential tenancies (rented homes including boarding houses) and unit title disputes.
The Tribunal hears tenancy disputes involving claims up to $50,000.
Landlords and tenants have options for resolving disputes:
To access FastTrack Resolution, mediation or a Tribunal hearing you need to apply to the Tenancy Tribunal online by visiting the Tenancy Services website(external link). The fee is $20.44 (including GST).
The Tenancy Tribunal can make a number of different orders including:
If you disagree with the decision made at a Tribunal hearing, you have two options:
If a tenant or landlord doesn’t do what they’ve been ordered to do by the Tribunal, the order may be enforced through the Collections Unit of the Ministry of Justice.
Phone: 0800 836 262 (0800 TENANCY)
Contact the Tenancy Tribunal through Tenancy Services which is the main point of contact for the Tribunal.
Visit the website(external link)
Phone: 0800 268 787