Builders

The next steps to take if you are unable to resolve an issue with a builder.

Who do I go to?

The Building Practitioners Board(external link) to make a complaint about about a licensed building practitioner. 

The Ministry of Business, Innovation and Employment(external link) (MBIE) to report an unlicensed building practitioner.

To resolve payment, invoicing or breach of contract disputes for residential building work, you can use a separate dispute resolution process, under the Construction Contracts Act. There are five organisations approved by the Minister for Building and Housing to hear these disputes: 

Building Performance(external link) to complain that someone doing or supervising RBW without the appropriate licence. 

The Disputes Tribunal or the District Court(external link) to make a claim if you are unable to resolve the complaint.

The Commerce Commission(external link) if you wish to report a business for false or misleading statements or conduct. 

The Privacy Commissioner(external link) if you believe an engineer has interfered with your privacy.

The Weathertight Homes Tribunal(external link) if you have an unresolved dispute over a leaky home and your claim has been assessed at over $20,000. There is a separate, free claims process for claims under $20,000.

What do I need to do?

  1. Approach your builder to try to resolve your dispute.
  2. If you are not able to resolve your dispute, contact the relevant organisation above to make a complaint.
  3. If you have a complaint about a non-licensed building practitioner, use the online complaints form on the Building Performance website. The Ministry of Business, Innovation and Employment will investigate your complaint and may prosecute the builder.
  4. You may wish to apply to the Disputes Tribunal or District Court depending on the value of your claim. Find out more about Going to the Disputes Tribunal.

What else do I need to consider?

The Building Practitioners Board can’t award you any compensation to cover any costs you may have incurred.

There is a fee for the Weathertight Homes Tribunal for claims over $20,000. The scheme for claims under $20,000 is free.

The Disputes Tribunal considers claims up to $15,000 ($20,000 if both both parties agree). The District Court considers claims of more than $15,000.

There is a fee for making an application to the Disputes Tribunal. Find out more about the current fees on the Ministry of Justice website.(external link)

Where can I get more information?

The Building Practitioners Board

Provides information about the Board, the legislative framework for its work and the complaints process.

Visit the website(external link)

Adjudicators Association of New Zealand

Provides advice and guidance on disputes and information on the adjudication options available through their dispute resolution service.

Visit the website(external link)

Arbitrators' and Mediators' Institute of New Zealand Inc

Provides advice and guidance on disputes and information on the adjudication options available through their dispute resolution service.

Visit the website(external link)

Building Disputes Tribunal

Provides advice and guidance on disputes and information on the adjudication options available through their dispute resolution service.

Visit the website(external link)

Fairway Resolution Limited

Provides advice and guidance on disputes and information on the adjudication options available through their dispute resolution service.

Visit the website(external link)

Royal Institution of Chartered Surveyors   

Provides advice and guidance on disputes and information on the adjudication options available through their dispute resolution service.

Visit the website(external link) 

Building Performance

Provides information about building compliance requirements and how to resolve disputes.

Visit the website(external link)

Weathertight Homes Tribunal

Provides information on the hearing process and how to make a complaint to the tribunal and the separate settlement service.

Visit the website(external link)

The Disputes Tribunal

The Ministry of Justice website provides information on the Tribunal and how to apply.

Visit the website(external link)

District Court

Information about your local District Court can be found on the District Courts of New Zealand website.

Visit the website(external link)

Office of the Privacy Commissioner

Provides information on the Privacy Act and how to make complaints about breaches of the Act.

Visit the website(external link)
Phone: 0800 803 909

The Commerce Commission

Provides information how to make a complaint if you feel a business is not complying with the Fair Trading Act.

Visit the website(external link)
Phone: 0800 943 600
Email: contact@comcom.govt.nz