The next steps to take if you are unable to resolve an issue with advertising on TV and radio.
The Broadcasting Standards Authority(external link) if you are unhappy about the content of advertisements.
The Commerce Commission(external link) if you wish to report a business for false or misleading advertising under the Fair Trading Act.
The BSA investigates breaches of its standards. This includes:
You have 20 working days to make your complaint to the broadcaster. But if you need more time, ask. They must give you a further 20 working days.
The broadcaster must reply within 20 working days.
The BSA can order the broadcaster to pay you compensation of up to $5,000 and pay back the costs of making the complaint including legal fees.
The BSA and Commerce Commission complaint processes are free.
Provides information about standards for broadcasters in New Zealand and how to make a complaint.
Provides information how to make a complaint if you feel a business is not complying with the Fair Trading Act.