Online and print media

The next steps to take if you are unable to resolve an issue with online and print media.

Who do I go to?

The Online Media Standards Authority(external link) if you have an issue with any news or current affairs material that is published online, including user-generated comments.

The New Zealand Press Council(external link) if you are unhappy with the content of print media, such as newspapers, magazines, and their websites that publish news content.

The Disputes Tribunal OR the District Court(external link) to claim for any losses you have suffered as a result of the advertising or media content being inaccurate or unfair.

The Commerce Commission(external link) if you wish to report a business for false or misleading advertising under the Fair Trading Act.

What kind of problems do they handle?

Online Media Standards Authority (OMSA) investigates breaches of its standards (OMSA Code)in online news or current affairs content published on the websites of OMSA members. 

New Zealand Press Council (NZPC) The Press Council investigates complaints that published material in:

  • newspapers, magazines and their websites, including audio and video streams
  • digital sites with news content
  • blogs characterised by their news commentary

doesn't meet its principles and standards.

What do I need to do?

  1. Contact the broadcaster, editor, online author or publisher to try to resolve the issue.
  2. If you’re not happy with their response to your complaint, make a formal complaint to the Online Media Standards Authority (external link)or the New Zealand Press Council(external link) as appropriate.
  3. If you wish to get compensation or a refund, you will have to bring a claim in the Disputes Tribunal  or the District Court(external link).

What else do I need to consider?

All these complaint processes are free.

These complaint bodies generally don’t have the authority to award financial compensation, damages or get you a refund. If you wish to get compensation or a refund, you will have to bring a claim in the Disputes Tribunal  or the District Court(external link).

If you wish to complain to OMSA, you must complain within 14 days of the content first being posted if it falls under their code for online news and current affairs content. You can complain about the classification of video on demand at any time.

If you wish to complain to the New Zealand Press Council, you must do so within one calendar month generally from the date of publication, or up to two years if the article is still online OR within two calendar months for a complaint about non-publication.

 

Where can I get more information?

Online Media Standards Authority

Provides information for standards and how to make a complaint.

Visit the website(external link)
Email: info@omsa.co.nz

New Zealand Press Council

Provides information for standards and how to make a complaint.

Visit the website(external link)
Phone: 0800 969 357
Email: info@presscouncil.org.nz

The Commerce Commission

Provides information how to make a complaint if you feel a business is not complying with the Fair Trading Act.

Visit the website(external link)
Phone: 0800 943 600
Email: contact@comcom.govt.nz