The next steps to take if you are unable to resolve an issue relating to an accident or injury you have suffered.
ACC(external link) to sort out issues including:
Privacy Commissioner(external link) if you believe someone has interfered with your privacy.
The Office of the Ombudsman(external link) if your initial complaint to the ACC has not been resolved or if you are unhappy at how the ACC has handled your Official Information Act (OIA) request.
You can make a complaint about the management of your claim or any decisions made around the claim. This includes compaints about:
See complaints about ACC’s service or products for more information.
You can also apply for an independent review(external link) within 3 months of ACC’s decisions made on:
The Accident Compensation Appeals District Court (external link)Registry only hears appeals after an independent review has been made of your ACC claim about cover or entitlements.
Contact your health provider if you have:
ACC can only consider your claim if you submit it within 12 months of your injury or accident.
You can also apply to have an independent review of ACC’s decisions(external link) about cover or entitlements, or how your claim has been handled, within three months of the decision date on your claim.
You can’t appeal an independent reviewer’s decision on any breach of the Code of ACC’s Claimants Rights.
ACC have to comply with the Code of ACC Claimants' Rights(external link) when dealing with you and your claim. The Code sets out minimum rights for claimants on standards of service and fairness, and corresponding responsibilities on ACC. Under the Code, you can claim for breach of any of these standards.
Provides guidance how to claim compensation for an injury caused by treatment from the services of a health practitioner
Provides information on the Privacy Act and how to make complaints about breaches of the Act.
Visit the website(external link)
Phone: 0800 803 909
Provides information about the training and support offered by the Ombudsman in addition to its role handling complaints.
Offers advocates to help with initial complaints to practitioners and a complaints procedure for unresolved complaints.
Visit the website (external link)
Phone: 0800 112 233