Tips to remind consumers of some of their key consumer rights when it comes to buying online, car purchases and faulty products.
Buying a new or used car from a dealer – whether online, at a car yard or at an auction – gives you more consumer rights than if you buy a car privately.
That’s because dealers have to trade under the Consumer Guarantees Act. So you can seek a repair, replacement or refund if the car doesn’t meet one of the CGA guarantees.
You can check if there is money owing on the car before you buy it.
If your mechanic hasn’t fixed the repairs you took your car in for, you can take it back to your mechanic and ask them to make it right.
It’s also a good idea to get a quote from your mechanic, before you book your car in. That way you know exactly what work is going to be done, and how much it will cost.
When you buy from a shop or a website, if the product arrives damaged or doesn’t work properly, you have a right to go back to the seller and ask for it to be fixed, to be replaced or to get your money back.
If something breaks down just after its warranty has expired, you can also ask for a repair, replacement or refund.
Shopping online is easy, but it can be harder to sort out problems, especially if you buy from overseas websites.
Before you click ‘buy’, stop and check:
If you buy from a private seller through a website, be careful as consumer laws may not apply if something goes wrong.
There’s alot to think about before signing on the dotted line.
Get some help before you commit: