Consumer Rights Day is a nationwide roadshow run regularly by the Consumer Protection team. It brings together speakers from a broad range of organisations to present to community advisers who  have clients with  consumer-related complaints.

Attendees can build on their existing understanding of consumer rights law, find out where to direct clients for help with complex problems and speak directly to representatives from the organisations presenting on the day.

Hear what our attendees had to say on the day at our recent Christchurch event:

Case studies

Presenters used case studies to draw on real situations and common problems, and provide community advisers with effective solutions for clients.

Case studies were presented by:

  • Financial Dispute Resolution
  • The Banking Ombudsman Scheme
  • Financial Services Complaints Ltd
  • Insurance and Financial Services Ombudsman
  • Commerce Commission
  • Utilities Disputes Ltd.
  • Telecommunications Dispute Resolution
  • Commission for Financial Capability
  • Financial Markets Authority
  • Office of the Ombudsman
  • Immigration Advisers Authority
  • Insolvency and Trustee Service
  • Real Estate Agents Authority
  • Resolution Services - Tenancy
  • Disputes Tribunal

Watch case study videos(external link) on our YouTube channel.