COVID-19: Auckland and parts of the Waikato region are at Alert Level 3. The rest of New Zealand is at Alert Level 2. Find information about consumer impacts during COVID-19 alert levels.

  • Flights, cancellations and delays

    Cancelled and bumped flights and delays. Lost luggage. Your rights and what to do.
  • Event tickets

    Tickets sales and resales. Scalping, postponed events and cancellation. What to do if things go…