COVID-19: New Zealand has moved to the traffic light system (COVID-19 Protection Framework). For information on what the traffic light setting is in your region, see the Unite Against COVID-19 website.  


Find information on consumer impacts during COVID-19.

  • Flights, cancellations and delays

    Cancelled and bumped flights and delays. Lost luggage. Your rights and what to do.
  • Event tickets

    Tickets sales and resales. Scalping, postponed events and cancellation. What to do if things go…