Make sure you are getting the most suitable product or service that will meet your needs especially if it costs a lot of money.

You have the following consumer rights when buying products or services:

  • to ask for what you want and think about what you need a product or service to do
  • to take your time with any decision to buy a product or enter into a contract for a service
  • to ask as many questions as you need to, do some research and look at product reviews online
  • shop around and compare deals and ask for a better price if you have seen it somewhere else for cheaper
  • to be treated fairly and given all the relevant and correct information about the product/service
  • say no- you don’t have to agree to anything on the spot
  • to ask for a receipt for every purchase or payment and your copy of any contract. Read it carefully before you sign anything
  • to ask for a repair, replacement or refund if something you have paid for isn’t right.

If you are not sure, get some advice from someone you trust or a community group for help or advice. Remember to keep the paperwork-receipts, warranties, any invoices or contracts.

Every time you buy a product or service you are entering into a contract. For more information about your legal rights with contracts please also read Contracts, quotes and estimates. Otherwise your legal rights vary depending on how you shop and pay for products or services.


  • Shopping online

    What you need to know before you buy online and your rights with online sales, privacy policies, daily deal and group buying websites.
  • Private sales and second-hand goods

    What you need to know when buying second-hand products privately or from a business and your legal rights if you have an issue.
  • Warranties

    Your rights with extended warranties, manufacturer’s warranties and guarantees under the Consumer Guarantees Act and the difference between these.
  • Gift vouchers and laybys

    What you need to know before you buy gift vouchers or products on layby, and what your rights are once you have bought them.
  • Door to door and other uninvited sales

    What you need to know when businesses approach you first or give you products and services that you didn’t ask for, and your rights to cancel the sale.
  • Pricing

    Your rights with prices, and the rules about how they are displayed or advertised. Also your rights when buying products by weight or measure.
  • False and misleading advertising or trading

    Your rights when businesses make unfair, false or misleading claims or use unfair sales practices.
  • Mobile trucks and parallel imports

    What to be aware of and your rights when you buy items from mobile truck shops or buy parallel import products.
  • Shop stock breakages

    What you need to know when you are shopping and break some stock, including what you are responsible for.
  • Buying or selling a house with a real estate agent

    What you need to know before you hire a real estate agent and what your rights are if you are not happy with their services.
  • Digital products

    What you need to know before buying digital products and your rights if you are unhappy with those products.
  • Guide to buying smart

    Easy things you can do to protect yourself before, during and after you purchase a product or service