Cease all contact with the scammer
Often, if you are the victim of a scam you may be in denial. Once you’ve realised you are being scammed, stop all contact and avoid sending further payments.
Block the scammer if you have been scammed online. Don’t reply to emails or letters that scammers have sent you.
Unfortunately, if you have been scammed, the chances of recovering your money are not good.
Contact your bank
If you are the victim of a financial scam or credit card scam, contact your bank immediately. They will have a policy in place to deal with fraud.
Read Resolve a problem to find out more.
Do not fall for a ‘recovery’ scam
Don't give anybody any more money on the promise that they will get your lost money back. It's just another scam. Don't believe them if they say they are from a governmental agency and they want you to play along with a ‘sting’ operation.
Report a scam
Report scams to Netsafe.org.nz (external link) or 0508 638 723. They will direct you to the organisation best able to investigate or advise you on various types of scams, frauds and spam messages. This information may be used to compile data and publish scam alerts based on the most commonly reported scams.
If you are unable to resolve your issue directly, our Resolve It tool has information to help you take the next steps. These may include going to the Disputes Tribunal or District Court.
Need more help?
Contact the Ministry of Business, Innovation and Employment's (MBIE) Consumer helpline for more guidance.