Asking for repairs, replacement or a refund depends on what types of products or services you are buying and their uses, what you were told about them, how you paid, and whether you bought them from a business or privately.

Remedies under the Consumer Guarantees Act and other consumer laws may be available for products or services that are supplied to you for personal, domestic or household use (consumer products or services), but only if the trader or business fails to meet certain consumer guarantees or promises.

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  • Faulty products

    What to do when you've bought products and they don't work, break too easily or don't do what you expected them to do.
  • Faulty or unsatisfactory services

    When you have asked for a service and it is poorly done, taking far too long, or isn't working how you had expected you may be covered by the Consumer...
  • Getting repairs

    Find out your rights and obligations for repairs that are covered by the Consumer Guarantees Act or for repairs that aren’t covered, which you have to pay for.
  • Trader gone out of business

    Your rights when a trader or company closes down or goes out of business, and what you can do to try to get your money or your products back.