Contact the supplier
As a consumer you have rights under the Consumer Guarantees Act (CGA) if a product has safety issues. Take the product back to the supplier for a remedy or log a complaint with them. Complaining and taking products back helps suppliers become aware of safety issues and identify where a recall may be needed.
For more information on your CGA rights go to Faulty products or services.
If you need health advice call Healthline 0800 611 116 or see your doctor.
For emergencies call 111.
Read Resolve a problem to find out more.
If you are unable to resolve your issue directly with the retailer, manufacturer or service provider, our Resolve It tool has information to help you take the next steps. These may include going to the Disputes Tribunal or District Court.
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