Protecting you from false information
Reliable information about products or services is important to help you decide which product or service is best suited to your needs. The current laws on consumer information give you some protection from false information.
There are three main sources of information:
- labels and documents that come with the products or services
- what the business tells you about those products or services.
Consumer Information Standards (CIS) apply to all businesses who import, manufacture, supply and sell particular products or services that are available in New Zealand. The CIS give you specific information about those regulated products. Any one product may have more than one standard that applies.
All labelling and documents that goes with products and what the business tells you about those products and services must comply with the Fair Trading Act (FTA). The FTA bans businesses from false or misleading conduct, eg 'Made in New Zealand' means the products must actually be made here.
You also have rights under the Consumer Guarantees Act (CGA) if those products or services don’t meet any of the CGA guarantees, eg if the products don’t match their description or the sample provided.