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COVID-19: New Zealand will move to the traffic light system (COVID-19 Protection Framework) on 3 December. For information on what the traffic light setting will be in your region, see the Unite Against COVID-19 website

 

Find information about consumer impacts during COVID-19 alert levels.

Report a scam for access to specialist advice and to prevent other people being caught out by scams.

What to do if you think you have been scammed

1. Stop all contact with the scammer 

Once you realise you are being scammed, do not continue the conversation. Hang up the phone. Don’t reply to emails or letters scammers have sent you. If you have been scammed online, block the scammer from contacting you.

2. Do not make any more payments 

Some scammers target people caught in recent scams, e.g by pretending to be an enforcement agency that can return all of your money for a fee. Don’t give money to anyone on the promise they will get your lost money back

3. Contact the bank or service you sent money through 

If you are the victim of a financial scam, credit card scam or identity theft, contact your bank immediately. The sooner your bank knows about it the greater the likelihood of getting the money back.

Report a scam

Reporting a scam is important, whether for yourself or on behalf of someone else. Reporting puts you in touch with someone who can give advice specific to your situation. It also helps other people avoid similar scams.

Scams can be reported to Netsafe, Cert NZ, NZ Police, The Department of Internal Affairs and individual telecommunication agencies.

Report harmful online content 

Report harmful content(external external link)(external external link)  — Netsafe

Report scam websites or security issues with your device 

Report an issue(external external link)(external external link)  — CERT NZ

Report money lost in a scam 

105 (Ten-Five) Information(external external link)(external external link)  — New Zealand Police

Report spam texts or email

How to report scams(external external link)(external external link)  — Department of Internal Affairs

More information on where to report spam and scams: 

Where to report spam and scams [PDF, 183 KB]

Reporting is worthwhile

Scams have a big impact on New Zealanders each year. They affect people’s finances and can also threaten personal privacy, relationships and confidence.

We can all protect one another by reporting scams and talking about what we see.


What happens when I report a scam?

Reporting a scam gives you access to specialist advice and can help other people stay safe. You can report a scam whether or not you have been caught by it.

Reports build a dashboard of information which helps to track trends in scams. This tracking is used to create effective public awareness warnings. It helps enforcers and educators decide the best way to use their resources.

Use this guide to find out more about the steps involved when you report a scam. 

Visual guide: What happens when I report a scam?

Download guide: What happens when I report a scam? [PDF, 300 KB]