Products must be safe to use
The products available from New Zealand businesses (those who import, manufacture, supply and sell products) must be safe to use. Suppliers are responsible for the safety of their products and for putting it right if their products are found to have safety issues, ie recalling the products.
You are also responsible for
- using products safely so you don’t hurt yourself or others.
- keeping your products in a safe condition, ie having the maintenance and servicing done
- acting on recalls once you become aware of them to get the issue sorted.
There are a number of laws in place to help ensure that products available in New Zealand are safe.
One of the key elements to keeping safe is the recalling of unsafe products. To get safety information that can help you protect your family, whanau, friends and others visit the Product Recalls website(external link) to see recalls which include general goods, vehicles and medicines.
|Buying from a private seller
||Buying from a private dealer
|Able to negotiate a cheaper price
||May be more expensive
|Not covered by the Consumer Guarantees Act (CGA)
||Covered by CGA
|Not covered by the Fair Trade Act (FTA)
||Covered by FTA
|Limited legal rights if a problem occurs
||More consumer rights, particularly if you're a member of the Motor Trade Association