The Consumer Guarantees Act (CGA) says products sold, made or imported for household use must meet these requirements — also known as guarantees:
The legal definition of “acceptable quality” means a product must be:
- acceptable in appearance and finish
- free of small faults
- fit for all the purposes it’s normally used for
- safe to use
For example, the following products are not of acceptable quality:
- New shirt with a mark on the back
- Faulty on/off light on a new TV
- New toaster that only toasts on one side
- Crack in the carbon frame of a six-month-old mountain bike
- Washing machine that fails after a year of normal household use
- Washable wallpaper that bubbles after being wiped clean.
In these situations, the seller must give a remedy if a customer complains.
Understanding when to resolve an issue