Before you complain
Check what the company's complaints process is – they might have details on their website, or you could call them to check.
Before you make the complaint, get prepared. It can be good to write things down even if you're complaining over the phone or in person, so you know what you want to say.
Or check out our complaint letter templates below.
Prepare to complain
Get support at any point from:
- Citizens Advice Bureau (CAB) – this is a free, independent service, run by volunteers. CAB can advise you on your consumer rights and obligations, in person, by phone, or online.
- Community Law Centre – this service offers free one-on-one legal advice to people with limited finances. The organisation has 24 community law centres throughout the country. You can find legal information and other resources on its website.
A CAB near you(external link) – Citizens Advice Bureau
Our law centres(external link) – Community Law Centres