Get support at any point from:
- Citizens Advice Bureau (CAB) — a free, independent service, run by volunteers. CAB can advise you on your consumer rights and obligations, in person, by phone, or online.
- Community Law Centre — offers free one-on-one legal advice to people with limited finances. The organisation has 24 community law centres throughout the country. You can find legal information and other resources on its website.
- MoneyTalks — gives free budgeting advice to individuals, family and whānau. Financial mentors can help you understand your financial situation, organise your debt and plan for the future. They can also put you in touch with a local budgeting service and help you address issues you're having with lenders. Contact them on 0800 345 123. Or by live chat, email or text, if you prefer.
Find a CAB (external link) — Citizens Advice Bureau
Our law centres(external link) — Community Law Centres
Contact information(external link) — MoneyTalks
You can raise an issue in writing, face-to-face or over the phone. Before you do, make sure you're prepared. If the problem is complicated or potentially worth a lot of money, consider getting legal advice.