You can raise an issue in writing, face-to-face or over the phone. Before you do, make sure you're prepared. If the problem is complicated or potentially worth a lot of money, consider getting legal advice.
To resolve an issue as quickly and easily as possible, you need to:
- Verify you have an issue.
- Decide the outcome you want.
- Gather your evidence.
- Contact the retailer or service provider.
- Work together to resolve the problem.
These steps are in our visual guide, and written out in more detail below.