How it works
All products must be safe. Suppliers (manufacturers, importers, distributors and retailers) are responsible for ensuring their products are safe to use.
Some products that pose extra risks, especially to very young children, have minimum safety requirements. Examples of products with minimum safety standards include:
- cigarette lighters
- pedal bikes
- baby walkers
- children’s toys
- children’s nightwear.
A number of government agencies enforce product safety rules, eg Trading Standards and Commerce Commission.
It's also your responsibility to use products safely and keep them in good condition.
If a product has safety issues, the supplier will usually issue a recall notice.
Unsafe goods notices(external link) — Trading Standards
The Consumer Guarantees Act says products must be of acceptable quality, including safe to use.
If a product is unsafe — or doesn't meet mandatory product safety requirements — you have the right to a refund, repair, or replacement.
Consumer Guarantees Act
If things go wrong