Products sold in New Zealand must be safe to use. Report accidents, near-misses, or unsafe products to suppliers or a government agency.
How it works
All products must be safe. Suppliers (manufacturers, importers, distributors and retailers) are responsible for ensuring their products are safe to use.
Some products that pose extra risks, especially to very young children, have minimum safety requirements. Examples of products with minimum safety standards include:
- cigarette lighters
- pedal bikes
- baby walkers
- children’s toys
- children’s nightwear.
Mandatory product safety standards(external link) — Trading Standards
A number of government agencies enforce product safety rules, eg Trading Standards and Commerce Commission. See the full list at the end of this page.
It's also your responsibility to use products safely and keep them in good condition.
If a product has safety issues, the supplier will usually issue a recall notice.
Unsafe goods notices(external link) — Trading Standards
The Consumer Guarantees Act says products must be of acceptable quality, including safe to use.
If a product is unsafe — or doesn't meet mandatory product safety requirements — you have the right to a refund, repair, or replacement.
If things go wrong
If you have been injured by a product — or are concerned that a product might be unsafe — you can report it to the supplier and/or a government agency.
Contacting the supplier helps them identify and act on safety concerns.
Contacting the relevant government agency helps them identify issues that need a wider response, eg a nationwide recall, new safety standards for certain products.
What we do and don't do, and who can help(external link) — Trading Standards