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Financial service providers dispute resolution scheme

All financial service providers providing services to the public must join a dispute resolution scheme. Financial service providers can either be a member of an approved dispute resolution scheme, or the reserve scheme.

Under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, all financial service providers providing services to the public must join a dispute resolution scheme. Financial service providers can either be a member of an approved dispute resolution scheme, or the reserve scheme.

Guidelines for applying to become an approved dispute resolution scheme

These guidelines are designed to assist schemes considering making an application to become an approved dispute resolution scheme.

Guidelines to assist schemes applying to become an Approved Dispute Resolution Scheme under The Financial Service Providers (Registration and Dispute Resolution) Act 2008

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Last updated 3 August 2011
[Internal link] Consumer law changes - Changes in consumer rights.

Consumer laws changed in 2014 and credit laws changed in 2015.

See Changes in consumer rights and Changes in credit laws for more information.

 

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